FAQs

From dispatch to delivery of the shipment usually takes 2-7 day working days. However, due to unforeseen circumstances, it may take a longer time than what it takes usually.

Once you place the order, you will be notified of the placement of the order. Day, date and time of dispatching the order and the delivery of the order. So, we suggest you check your email or your inbox from time to time.

If you haven't received your package within the expected delivery timeframe or notice any damage to the package upon receipt, please get in touch with our Customer Support team immediately. You can reach out to us through our website's contact form or email us at handicraftbazaar2020@gmail.com. Make sure to include your order number and any relevant details about the issue.

Our return policy is applicable within 10 days from placing the order and applicable only for the following reasons: Damaged product & Manufacturing defect. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at handicraftbazaarin@gmail.com to initiate a return. Please send us 2 images (one of the damaged parts and one of the entire product) of the product for us to ascertain the reason for return. You can send us the images on handicraftbazaarin@gmail.com from where our Quality Assurance team will check the details in reference to its eligibility of return. We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick-up for the product in question. It usually takes about 2-3 working days for organizing a pickup and 4-6 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the replacement process will get initiated.

- The product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping labels (pasted on the packet), invoice, etc. The product should be unused and in its original condition. You will be asked to print 2 documents to be provided to the logistics company representative who comes for the pickup. NOTE: This policy is only for the orders placed on the official website, handicraftbazaar.in. For orders placed on any other platform like Amazon, Flipkart, CRED, Tata Cliq, etc this policy will not be applicable. Please refer to the policy of the respective platform.

(APPLICABLE ONLY FOR ORDERS PLACED ON THE HANDICRAFT BAZAAR OFFICIAL WEBSITE, HANDICRAFTBAZAAR.IN) Our return is very flexible and customer-friendly, we try to accommodate our patrons as much as we can, we welcome replacements on the following terms - A wrong product has been dispatched If the customer identifies a manufacturing defect on the received product. If the product is received in a damaged condition. To be able to send back the product safely, the customer must have the original packaging available with him/her. You can reach us at handicraftbazaarin@gmail.com to initiate replacements. The customer is requested to share the product pictures clearly showing the issue. Please note these points: We will be requiring the original packaging with any foam and cushioning inside for the safe return journey of the product, even if it is broken, damaged, or defected. We do not process refunds in any case. We replace the same or any other product of the same or lower value in any of the above-mentioned cases.

At Handicraft Bazaar, our marble handcrafted products are a result of skilled artisans' meticulous craftsmanship. We begin by carefully selecting premium marble blocks, ensuring their quality and appearance meet our standards. Our artisans collaborate with the design team to create unique and captivating designs that blend traditional craftsmanship with modern aesthetics. Each design is meticulously hand-carved, showcasing intricate patterns and delicate details that make our products truly exceptional. After the carving process, our artisans add finishing touches to ensure flawless surfaces and refined edges. The products then undergo a meticulous polishing and buffing process, enhancing the marble's natural luster and giving them a smooth, radiant finish. Quality is our priority, and each handcrafted marble product undergoes rigorous inspection before reaching our customers. We take special care in packaging to protect the delicate marble during transit. By supporting Handicraft Bazaar, you contribute to preserving the rich cultural heritage of traditional marble craftsmanship. Our creations tell unique stories and bring elegance to any space. Cherish the artistry and dedication behind our exceptional marble masterpieces, and feel the passion that goes into creating these timeless pieces. If you have any questions about our marble crafting process or products, our customer support team is here to assist you. Thank you for being a part of our journey to celebrate the beauty of handmade marble creations.

Yes, there are essential care instructions and maintenance tips to ensure the longevity and beauty of your marble handcrafted items from Handicraft Bazaar:
Avoid Harsh Chemicals: When cleaning your marble products, avoid using harsh chemicals, abrasive cleaners, or acidic substances. Instead, use a mild, non-abrasive dish soap or a specialized marble cleaner with a soft cloth to gently wipe the surface.
Clean Spills Promptly: Marble is porous and can be susceptible to stains. Clean up spills immediately to prevent them from seeping into the surface. Use a damp cloth to blot the spill gently, then dry the area thoroughly.
Avoid Heavy Impact: Marble is durable, but it can chip or crack upon heavy impact. Be cautious while handling and placing your handcrafted marble items, and avoid dropping or banging them against hard surfaces.
Use Coasters and Trivets: To protect marble surfaces from potential damage caused by hot or cold objects, use coasters under cups, glasses, and hot plates. Place trivets under hot cookware to avoid heat marks on the marble.
Dust Regularly: Dust your marble handcrafted items regularly using a soft, dry cloth. This simple step will help maintain their natural shine and prevent the accumulation of debris.
Avoid Prolonged Water Exposure: While marble is water-resistant, prolonged exposure to standing water may cause damage or discoloration. Avoid leaving wet items or spills on the marble surface for an extended period.
Re-Seal if Necessary: If your marble product is unsealed or requires resealing, consider using a specialized marble sealer following the manufacturer's instructions. Sealing helps protect the marble from potential stains and moisture.
Keep Away from Sunlight: Prolonged exposure to direct sunlight can cause the color of marble to fade over time. Avoid placing your handcrafted marble items in areas with intense sunlight.
Handle with Care: Be gentle when moving or handling marble items, especially delicate pieces. Lift them instead of sliding to prevent scratches or damage to surfaces.
Regular Maintenance: Periodically inspect your marble handcrafted items for any signs of wear, stains, or damage. Address any issues promptly to ensure their continued beauty and integrity.
By following these care instructions and maintenance tips, you can preserve the beauty and elegance of your marble handcrafted items from Handicraft Bazaar for years to come. If you have any specific questions or need further assistance, feel free to reach out to our customer support team. We are here to help you enjoy your handcrafted marble treasures to the fullest.

At Handicraft Bazaar, we accept credit cards, debit cards, UPI, PayPal, net banking, and mobile wallets, ensuring a secure and convenient shopping experience. Our customer support team is available to assist with any payment-related queries.

If you have any questions or comment for us, fill out the form below with all of your details and we'll get back to you within 24 hours. Or feel free to call us at +91 77289-46848. or email us at handicraftbazaar2020@gmail.com
We are available to take your call between 10am to 6pm IST.
You can visit us at Address:Near Tejaji Chowk Roopangarh road madanganj Kishangarh 305801, Rajasthan, India

We are available to take your call between 10am to 6pm IST

https://handicraftbazaar.in/policies/privacy-policy